SHIPPING and FREQUENTLY ASKED QUESTIONS:

How much is shipping?

Shipping rates start at $5.95 for fast U.S. Priority Mail Shipping which usually takes 2 to 3 business days after we ship your package. You will receive an email with delivery confirmation tracking number after your package ships. We can usually ship several lightweight items for $5.95.

Can I see my total shipping charge before I checkout?

Yes. The Shopping Cart will combine shipping when you add multiple products.
To see what your combined shipping will be:

1) Put your items in the cart
2) Type in in your State and Zip Code
3) Click the "APPLY" button" and you can see your total cost including shipping before you checkout.

When will my order ship?

We try to ship within 1 Business Day after receiving orders. We ship same day when possible. (Orders placed after 3:00 pm Central Time usually ship next day.)

We ship every day except Saturdays, Sundays, and Holidays.

What shipping methods do you use?

We ship by U.S. Priority Mail for most orders (delivery is usually 2 to 3 business days after your package ships. However, during peak seasons and holidays, deliveries can take a little longer). Post Office delivery delays are beyond our control once we ship your order. So, if you are purchasing for a special occasion, gift, or Christmas be sure to allow plenty of time for delivery of your order. For large orders, we may ship your order by Fed Ex. We will let you know which carrier will be used when we email you to confirm your order.)

Do you ship internationally?

NO. We ship only within the United States. We do NOT ship internationally.

ORDERING INFORMATION:

We can accept all major Credit Cards. We do not take phone orders. Please place your order online. Our website is a Safe and Secure Yahoo Store e-commerce website which is one of the highest rated website platforms in the industry. After your order is placed, you will immediately receive an email confirmation which is generated by our Yahoo Website. We will also send you a personalized email telling you exactly when your order will ship and you will have one more look at where your package is shipping along with details of your order. After your Order ships, we will email you your Tracking Info.

When ordering, be sure to scroll down to the last "PLACE MY ORDER" button on the last "Order Review" checkout page. Your order will not be placed without clicking that button. If you do not receive an email confirmation after placing your order, first check your spam filter. If you typed your email address incorrectly when checking out, that could also be a reason for not receiving email confirmations. If for any reason you are not sure if your order was successfully placed, you can email us or call us and we will be happy to help you.

We accept PAYPAL and All Major Credit Cards.




Secure Checkout

Pay with confidence through our Secure Checkout. You can pay by MasterCard, Visa, American Express, Discover card or with your existing Paypal Account.

RETURN POLICY:

We want all our customers to be 100% satisfied. If we made an error on your order, please contact us immediately so that we can do whatever is necessary to correct the mistake.

If you are not completely satisfied with your purchase please contact us within 5 days after receiving it. You can call us or email us (see contact info above). After Approval of the return, will assign a Return Authorization Number to you. Approved Returns* must be received at Hearts Desire Gifts within 15 days after we authorize the return. Buyer must pay all shipping costs associated with returns unless we made an error. Items must be returned in original unused condition with all tags and original packaging. Refunds will be made only after product is received and inspected to be in original condition as it was sent. We WILL NOT accept any returns that are not authorized and assigned a Return Authorization Number.

*NOTE: WEBKINZ PRODUCTS ARE NOT RETURNABLE DUE TO THE NATURE OF THE SECRET CODES unless we made an error in shipment of the order.